About this policy

This policy explains how Solar Info America, LLC ("we," "us," or "our") handles personal information through solarinfoamerica.com, our customer inquiry and appointment forms, and our Ambassador and Dealer back office. It also covers related communications and records we maintain to provide these services. Separate installers, financing providers, and other companies have their own privacy policies for information they collect directly.

Information we collect

Customer inquiries: contact details, property and energy-use information you submit, appointment preferences, referral or representative codes, and communications about your request.

Partner applications and accounts: name, email, telephone number, mailing address, username, account credentials, selected program, professional headshot, a copy of a government-issued photo ID requested by staff for manual identity verification, application status, and information supplied for review. Requested ID copies are sent to info@solarinfoamerica.com and handled in our business email system; the back office records staff review status and dates.

Agreements and business records: the agreement version and text, typed legal name and other completed fields, consent acknowledgments, signing dates, verification evidence, company countersignature, representative ID, customer milestones, commission amounts, and payment status or transaction references.

Technical information: IP addresses, browser and device details, page requests, cookie identifiers, referral parameters, and security logs may be recorded by the website and its service providers. The signing system also retains evidence used to associate a signature with an account and the document accepted.

Please do not send Social Security cards or numbers, bank credentials, or payment-card details through ordinary inquiry forms or email. Send a government-issued photo ID only in response to our onboarding request to info@solarinfoamerica.com. Contact us if you need an alternative submission arrangement.

How we use information

We use information to respond to requests; arrange appointments; coordinate requested solar services; review applications; verify and authorize representatives; provide account access; record electronic agreements; attribute referrals; track customer progress and commissions; maintain payment and business records; send service messages; protect accounts; investigate misuse; and satisfy applicable obligations. We may also use information for marketing and website measurement, subject to your choices and applicable requirements.

An inquiry or application does not itself authorize a credit inquiry, guarantee financing, activate a representative, or earn a commission. Any required authorization is obtained separately in the relevant process.

When information is shared

Information may be shared with staff and service providers supporting hosting, email delivery, security, account administration, scheduling, analytics, and payment processing. When you request solar or related services, relevant information may be shared with the installers, service companies, or financing providers involved in responding to that request.

Authorized representatives can see customer and milestone information associated with their own referrals, as needed to support those customers and understand their activity and payment records. Administrators have broader access to manage the program. Our public representative verification service can display an active representative’s display name, program, representative code, and authorization status; it does not display a private customer list or commission ledger.

We may disclose information when required by law, to protect rights and security, or in connection with a business transfer subject to appropriate confidentiality and legal protections. Advertising and analytics providers may receive browser or activity information through their technologies where enabled; privacy rights relating to these disclosures depend on applicable law.

Cookies and your choices

The website uses cookies and similar technologies for functions such as sign-in, security, preferences, and measurement. Where available, use the website’s privacy or cookie settings to manage optional categories. You can also control cookies through your browser; blocking necessary cookies can prevent sign-in or other features from working.

You can unsubscribe from promotional email using its unsubscribe option or contact us to stop promotional messages. Necessary application, agreement, account, and transaction messages may still be sent. Telephone or text permissions are governed by the choices and disclosures provided when you submit your number. This policy is not a substitute for those permissions. Browser tracking signals are handled according to applicable requirements and the capabilities of the services involved.

Retention and security

We keep information for as long as reasonably needed for the purposes described here, including ongoing customer service, account administration, agreement evidence, accounting, disputes, and legal obligations. Retention depends on the record type and applicable requirements; deleting an account does not necessarily delete an agreement or financial record that must be retained.

We use technical and administrative measures intended to limit unauthorized access and protect information. No website, email system, or storage method can guarantee absolute security. Keep your password private and contact us promptly about suspected unauthorized access.

Access, correction, and privacy requests

Email info@solarinfoamerica.com with the subject "Privacy request" to request access, correction, a copy, deletion, or information about how your data is handled. Include enough information to identify your account or inquiry, but do not send sensitive identity documents unless we provide a secure method. We may need to verify your identity or authority before responding.

Depending on your location and the law’s applicability, you may have rights to access, correct, delete, or obtain a portable copy of personal information, and to opt out of sale, targeted advertising, or certain profiling. These rights have exceptions, including for records that must be retained. We respond within the periods required by applicable law and explain any refusal and available appeal process. To appeal a privacy-request decision, email the same address with the subject "Privacy appeal." You may also contact your state’s privacy or consumer-protection authority. Exercising applicable privacy rights will not result in unlawful discrimination.

Children and external services

Our customer and partner services are intended for adults and are not directed to children under 18. Please contact us if you believe a child has supplied personal information. Links, embedded services, and third-party tools may operate under their own terms and privacy policies. Review those policies before providing information directly to another company.

Updates and contact

We may update this policy as services or practices change. The date above identifies the current version; additional notice or consent will be provided when required. Contact Solar Info America, LLC at info@solarinfoamerica.com or 8401 Mayland Dr STE S, Henrico, VA, 23294, USA.